Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Tag Archives: customers


FOS to take on 1000 more staff to deal with PPI Claims The Daily Telegraph recently quoted Natalie Ceeney, Head of the Financial Ombudsman Service (FOS), as criticising banks for “demonising customers”. Her thoughts will not surprise those who have Read more…

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

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Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.