Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Tag Archives: Consumers


Tax on compensation interest If a complaint about a mis-sold Payment Protection Insurance [PPI] is upheld the compensation paid by the firm is intended to put the customer back in the position they would have been in had the mis-sale Read more…


A recent interview with Natalie Ceeney, Head of the Financial Ombudsman Service (FOS), with the Mail Online gave a fascinating insight into the scale and complexity of running the organisation that is tasked with the job of ‘putting right what Read more…

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

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Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.