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Ethical and Professional Standards

The Claims Bureau

The Claims Bureau

The Claims Bureau (a trading style of The Mortgage Claims Bureau Limited) currently based in Littlehampton, was established in 2012 offering a claims management service for regulatory action through the Financial Services Compensation Scheme (FSCS) and Financial Ombudsman Service(FOS) to consumers who had been mis-sold a mortgage.

At the same time, they outsourced legal action, and later FOS claims, to a carefully selected panel of law firms. TCB expanded the scope of claims to include mis-advised pension transfers and unregulated investments, also known as unregulated collective investment schemes (UCIS), which are very high-risk financial products unsuitable for sale to retail clients.

The specialist team grew in 2017 from 20 to over 40 offering a wider range of mis-sold financial product services, enjoying a success rate of over 95% on behalf of their clients. The business continues its success and is investing further in technology, compliance, staff training and supporting infrastructure.

Financial Claims Management Services:

  • Mis-sold regulated mortgages
  • Mis-sold occupational and personal pensions (into SIPPs and SSAS)
  • Mis-sold unregulated investments
  • Deposits for off-plan unbuilt developments in Spain
  • Repayment mortgages in Spain where interest rates were kept artificially high

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

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Visit the Code of Practice page