Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Founders

Gladstone Brookes

Gladstone Brookes LTD Logo

Since it began in 2007 Gladstone Brookes has handled more than 613,000 successful claims to
recover more than £1 billion in PPI redress which was due to them. Respected by both consumers and other members of the financial claims industry, the firm is founded on strong core principles, enabling it to deal successfully with thousands of financial claims a month.

Service excellence is at the forefront of their objectives with a 91% success rate on claims where PPI was attached and an independent Feefo Review rating of 4.5 out of 5 stars earning them another Gold Trusted Service Award in 2018.

The highly motivated and energetic team – based in Warrington, Cheshire – achieves its high levels of customer satisfaction with no cold calling, no upfront fees and no SMS marketing. Constantly striving to improve its already impressive performance, the firm has an internal audit
department tasked with ensuring they continue to remain a leading and respected firm in the
financial claims field.


Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page