Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards


Core to the PFCA meeting its objectives, is the strength of its governance and making decisions which will define expectations. The governance of the PFCA is separated from the governance of the operation of its Code of Practice. This is the responsibility of the independent Chairman of the PFCA.

Experience and Independence

Nick Baxter is an Independent Retail Banking Consultant (focusing on credit risk, compliance and consumer products)”. As well as being a non executive director of a number of financial service businesses Nick is a partner in a financial service orientated business consultancy. Nick has an intimate understanding of financial service law and compliance and assists the PFCA Board with an independent view on regulatory matters.

Nick brings a wealth of knowledge and experience to the association and its members. His passion for championing the consumer is balanced with his understanding of the financial services industry and the requirements of PFCA members and others who operate in the financial claims management sector.


Anthony Chorlton
Gladstone Brookes

Carl Miller
Investor Compensation


Nick Baxter

Tony Gioserano

What will the PFCA Board do?

  • Provide entrepreneurial leadership
  • Set the company’s values and standards
  • Agree Objectives and Strategy
  • Ensure the financial resources are available to achieve objectives
  • Review the PFCA’s performance

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page