Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

News

Sweep the past under the carpet with a ‘time bar’ – £252b conduct costs

Sweep the past under the carpet with a ‘time bar’ – £252b conduct costs

Recent research by CCP Research Foundation (one of the few organisations in the World who collate global published banking data) have recently issued details on global banking fines. At any level ...
Towergate fine a ‘wake up call’ for CMCs

Towergate fine a ‘wake up call’ for CMCs

It almost seemed an insignificant paragraph (5.14) in the Carol Brady Independent review of claims management regulation (March 2016), but I have always said the proposal to implement a senior ...
Mis-sold Store Card PPI – BBC Radio 4 ‘You and Yours’ PFCA

Mis-sold Store Card PPI – BBC Radio 4 ‘You and Yours’ PFCA

The PFCA were delighted to shine our ‘Spotlight’ on the store card PPI issue for the BBC Radio 4 ‘You and Yours’ programme on 17 June 2016 as this product was often mis-sold and worse mis; ...
Fee capping Consultation Paper Response – PFCA

Fee capping Consultation Paper Response – PFCA

In view of the positioning that the PFCA takes in helping Claims Management Companies improve standards, a number of non-member CMCs, journalists and stakeholders have asked for a copy of our ...
CMC fee capping’ Consultation Paper – Post response

CMC fee capping’ Consultation Paper – Post response

Missing link in the consultation The Claims Management Regulator fee capping consultation gave claims management companies very little time to respond to what was regarded by many to be the Read ...
CMR ‘fee cap’ Consultation Paper

CMR ‘fee cap’ Consultation Paper

Who is at fault for the PPI scandal – Banks or CMCs ? The Claims Management Regulator has launched its ‘fee cap’ Consultation Paper in response to the Chancellors statement in his last budget. ...

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page