Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

News

Wonga – Government legislation required to protect consumers

Wonga – Government legislation required to protect consumers

Now that the payday lender Wonga has confirmed that it has filed for administration and appointed Insolvency Practitioners from Grant Thornton as administrators, the main unresolved issue is the ...
FCA: PPI deadline advertising campaign not reaching those that matter?

FCA: PPI deadline advertising campaign not reaching those that matter?

There is just over a year before the Financial Conduct Authority Payment Protection Insurance complaint deadline comes into force on 29 August 2019. With so little time left to claim it is right ...
Manchester County Court overrides FCA Logic

Manchester County Court overrides FCA Logic

Doran v Paragon Personal Finance The Financial Conduct Authority was clear when it issued its final rules and guidance in respect of Payment Protection Insurance complaints that it did not “seek ...
FCA rules consultation [CP18/15] for Claims Management Companies

FCA rules consultation [CP18/15] for Claims Management Companies

FCA – “many CMCs help to secure redress for consumers” The Financial Conduct Authority has recently issued a consultation paper in respect of its draft rules for Claims Management ...
£70bn PPI redress still to repay – an independent survey reveals awareness

£70bn PPI redress still to repay – an independent survey reveals awareness

Much has been written about the Financial Conduct Authority Payment Protection Insurance complaint deadline since the claim guillotine was announced. The deadline was always short, but the time ...
FOS Complaint Data – A waste of resources, costs, delay and stress!

FOS Complaint Data – A waste of resources, costs, delay and stress!

Today the Financial Ombudsman Service published its complaint data for the six-month period to 31 December 2017. The data features complaint numbers about banks, insurance companies and other ...

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page