Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Mis-sold Investments

What are Savings & Investments?

When relating to finance, these give a return for monies invested at a set or variable rate for an agreed period of time with the expectation of capital appreciation. There are a variety of savings and investment products available to consumers. Given the number of products and the choice of funds, many consumers seek advice from trusted organisations, banks, building societies, or an Independent Financial Advisor (IFA).

Obligations of the Adviser or Sales Person for mis-sold Investments

How was this product mis-sold?


Additional Information

Helpful links

Assessing the suitability of investments

Provided by the FOS (Financial Ombudsman Service)

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

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Visit the Code of Practice page