Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Office of Fair Trading

The OFT closed on 01 April 2014, with its responsibilities passing to a number of different organisations including the Competition and Markets Authority (CMA) and the Financial Conduct Authority.



What is the Office of Fair Trading (OFT)?

Office of Fair Trading Logo

The Office of Fair Trading (OFT) acts as the UK’s ‘economic regulator’ through its main objectives of ensuring consumer protection and competition law within the UK. The OFT is a non-ministerial governmental department that was established following the Fair Trading Act 1973.

The OFT’s mission is to safeguard consumers choice across the entire marketplace and in all sectors through ensuring that all markets work in healthy, fair and open competition with each other for the consumers custom.

This principle of the OFT is carried out by:

  • Encouraging and ensuring that all businesses work and comply with competition and consumer laws
  • Swiftly stopping any offenders to the competition and consumer laws
  • Encouraging businesses to improve their practices through self-regulation
  • Given consumers the information and ability to make an informed decision thus enabling them to the get the best value
  • Actively studying all markets and recommending any changes if required

The OFT achieves these aims and targets working relationships with others. These include:

  • Competition Commission
  • Other sector regulators
  • Local Authority Trading Standards Services
  • Government
  • Courts
  • European Commission
  • Businesses throughout all markets
  • Consumers

The OFT has a duty to protect the interests of consumers by monitoring the fitness of those holding or applying for a consumer credit license.

Additional Information

Useful Links

The Consumer Credit Act 1974

Provided by the Office of Fair Trading

Check and see if a business is licensed by looking at the Public Register

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page