Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Compliance Audits

Introduction

As the PFCA has built its representation and recognition within the financial claims management sector with regulators, banks and other bodies, it became apparent there was a need to continually review its requirements for ensuring its members compliance with the published ‘Code of Practice’

Independent Accountability

In an ever changing and demanding regulatory environment, the requirement for an independent firm offering experience in the financial services and claims management sector with dedicated resources, vision and the ability to develop other products and services became apparent.
Following the Financial Claims and guidance Act 2018, the Financial Conduct Authority was given powers to regulate the claims management sector from the 1st April 2019. The PFCA are currently reviewing its members Audit process and Code of Practice.

The PFCA Code of Practice

This covers various aspects of a Member firm’s business including: business acquisition, marketing and advertising, its charges, business processes and financial investigation, staff training and monitoring, customer contracts, data protection and complaints handling. All these areas of business and more are covered by Rockstead who have a team dedicated to the CMC sector who are experienced in its demands for higher standards to ensure satisfactory consumer outcomes.

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page