Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Compliance & Auditing

Assurance Audits

The Professional Financial Claims Association has engaged the services of Rockstead to carry out ‘Assurance Audits’ in respect of its members’ compliance with the published Code of Practice.

Key points of our Compliance & Auditing

Our Code Monitoring and Enforcement Activity

Membership Application, Review and Audit

Post Review & Audit

Thematic Reviews, Mystery Shopping and Investigations

Annual Audit of Code Compliance

Enforcement Action

Code of Practice Breach

Cancellation or Suspension of Membership

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page