Putting Consumers First

Delivering Access to Justice through

Ethical and Professional Standards

Code of Practice

Key Points of Our Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms and represent the interests of the member. The PFCA expect members to act with the utmost honesty, integrity and professionalism. Its code sets out the standards that are required from members who are involved in the financial claims management market.

Addressing Consumers Key Issues:

  • No SMS (TEXT) marketing
  • No ‘Upfront Fees’ on PPI Claims
  • Compliance with Regulation
  • Consent for Communication
  • Transparent and understandable processes
  • High standards of communication with all parties
  • Understanding Consumers financial difficulties
  • Working towards better Financial Claims processing
PFCA Code of Practice, how we address Consumers Key Issues
PFCA Code of Practice, Download PDF

Principles for Marketing & Advertising

Types of Marketing—SMS, Telemarketing, Email, Doorstep and Direct Mail

Fees & How they are charged

Investigating, Submitting & Managing Claims for Compensation

Conducting Professional Relationships with Financial Businesses

Staff Training & Monitoring

Contracts & Termination

Data Protection

Further Information

Code of Practice

The Professional Financial Claims Association has engaged the services of Rockstead to carry out ‘Assurance Audits’ in respect of its members’ compliance with the published Code of Practice

Membership Benefits & Services

The Benefits and Services of the Professional Financial Claims Association are intended to extend beyond its own membership. The Financial Claims Management sector needs a credible ‘voice’ at a time of change and increased scrutiny within the sector.

PFCA Code of Practice

The members of the Professional Financial Claims Association wish to set professional standards for member firms...

Download the PDF
Visit the Code of Practice page